"They must be running a billing scam. When I picked up the phone she said "Hello, this is your representative from BXBS United Healthcare Cigna. We have your medical records here & it shows you have aches & pains. Could you please be more specific & tell me exactly where your pains are?" After repeatedly asking who she was, what was this about I got the fast talking garble that ended in representative. Hung up. An hour later a guy claiming to be the head manager demanded we finish the interview & tell him where my pain was. He had my medical records. I said you don't have my medical records, that is a HIPAA violation & hung up again on him. A billing scam of some sort seems to be where this was going, but I could not hang in there long enough to get it out of them for sure."
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